Our success stories » Education: Behavioral Development & Service Initiative
A Service Provider in the Education Field;
Need to understand crucial competencies needed to provide Service Excellence;
Need to bring the team closer together to enhance their communication, collaboration and internal customer service;
Set standards of customer service and ensure application according to "Tamayyaz Service Initiative Standards";
Implementation of a tangible system to measure change/performance.
To deliver a workshop using Experiential Learning Methodology to an organization that uses traditional teaching methods;
To ensure that all participants including senior staff are willing to embrace change, adapt new practices and shift towards a culture that views Service Excellence as a top priority;
To assist participants to get rid of bad habits acquired throughout their career.
Understanding the role of each department and drafting customized competencies and behavioral indicators;
Conducting a 360 feedback survey including individual and confidential evaluations on competencies and behaviors;
Generating & creating customized workshop based on the findings from the 360 feedback survey;
Engaging every participant in the discussion, encouraging individuals to share personal experiences and linking it all to Learning Concepts and proposed best practices;
Creating individual Action Plans for each participant;
Providing 1 on 1 coaching sessions with participants to ensure application of the action plan;
Establishing criteria of evaluation;
Performing Mystery Shopper visits to measure change/performance.
Established a culture that embraces Service Excellence;
Drafted individual action plans in regards to each participants behavioral development;
Created a standard way to evaluate Service Performance of each employee;
Improved teamwork and internal customer service.
“Tamayyaz provided us with a learning environment specific to our needs. They listened to our concerns and our voice and language was heard during the training.”
(CEO & General Manager)
“Fruitful training. Thank you.”
“The 360 tool was helpful for creating the Service Initiative Training, and it will also be used for many HR functions.”